Methods

The technological solutions by Intoote are available in two modalities.

Metodi The technological solutions by Intoote are available in two modalities. The first is the BOT (Build Operate and Transfer) approach: the release and maintenance of the platform (in its various components) are made so as to enable the customer to independently manage and maintain own knowledge base, thus ensuring the update and the growth of the service in a simple and economical way. In this modality Intoote offers the following services:
- User licence for the conversational agent software platform
- Avatar customization
- User licence to use the platform for the creation and management of the knowledge base
- Startup of the service and creation of the initial knowledge bace
- Training for the subject matter experts and authors
- Marketing and communication support for the promotion of the service
- Corrective maintenance
- Monitoring and reporting (efficiency and effectiveness)



MetodiThe second modalities involves the design, realization and release of a customize project, based on the Intoote platform customized for the specific characteristic of the context of the customer. The Intoote offer is flexible and customizable according to the needs of the customer and the terms of the service delivery. Customization can include:
- the knowledge base: the making of and customization according to the needs
- configuration of the algorithms, through improvement cycles, for effective functioning of the knowledge base (targeting)
- Definition of a user interface and customized avatars
- Assistance to the customer in the start-up phase, in the promotion and communication of the service
- Training of staff involved in the management of the service
- Corrective maintenance
- Monitoring and reporting, KPI for evaluation of the service, also in terms of ROI