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Job Posting   

Cosa possono fare i Conversational Agent
Nella user assistance
Per il Customer Care
Nel Training

Conversational Agents support and guide the customer while he/she is in the website, by answering questions, finding the products that the user is interested in, and giving the direct link to the specific web page, and showing the main characteristics of the products, as well as collecting tips and advices.

Conversational Agents give information on demand, answering 24/24 hours to the questions and help requests of the customer, supporting the user with a “self-help”, monitoring the requests, contacting proactively the users according to certain dates or in relation to specific reports. Conversational Agents are “single point of contact” able to monitor problems, preferences and satisfactions of the customer.

Conversational Agents may take the role of a virtual tutor in the context of eLearning systems or social learning platforms,  recognising the student at every access and guiding him/her during the training. The Agents are on tracks of every exam or test of the student and his/her progress, also they act as alerts for the missing step to achieving the objective.

 

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